Meet Startup @TW

Klook to Expand its Investment in Taiwan to Build the Biggest Online Customer Service Center


Travel tech startup Klook has announced its plan to further invest in Taiwan. The first effort will be to recruit two hundred employees for business development, marketing, HR, finance, and product teams this year and build the biggest online customer service center in the Greater China region here.

After completing round D+ financing in April , this Hong Kong-based travel services platform has been expanding into Western markets and strengthening its position in Asian markets, including Japan and Taiwan.

Sam Lin, Klook's head of marketing in Taiwan, said that Taiwan's advantage lies in its geographical location in the Asia-Pacific, rapid growth in travel industry, and talent with great cross-cultural communication skills.

Setting up one of the most important online customer service centers in Taiwan, Klook believes, will enable its customers to enjoy the best possible services and pave local employees' way to the international stage.

Bryan Chou

Bryan Chou is a Taiwan-based and born journalist who writes about innovation and entrepreneurship for Business Next and Meet. Over the past five years, he has written for a student press, translated numerous magazine pieces, and worked as an intern in two startups. He believes what shapes him into who he is today is not only these experiences but the people he has interacted with and the stories he has learned from them.

He has a BA in Foreign languages and literatures from NTU. After graduation, he spent a year in Prague, traveling extensively around Europe to learn about the history and culture of the region from local people. Currently based in Taipei, he hopes to present the best of Taiwan to the world.